Cato Fashions Franklin Market Place

With your receipt, items with original tags attached and in new, unworn condition may be returned within 30 days of in-store purchase, or within 30 days of a shipped item's delivery date. After 30 days or without an original receipt, we will issue an exchange or store credit at current selling price. If you do not have your original receipt, please contact Customer Service at 1-800-758-CATO (2286). For more information about returns, click here.

Yes! Order can be shipped to your local Cato store for free. During checkout, select "Free Ship to Store" as your shipping option. Free Ship to Store orders are shipped with our weekly store shipments, so please allow up to 15 business days. You will receive a confirmation email from us once your order has arrived in store.

Cato Fashions offers Cato Style Rewards for Cato credit card holders. If you have a Cato credit card, you are automatically enrolled. To apply for the Cato credit card, visit your local Cato store or apply online here.

Cato offers clothing sizes from 2 to 28. Petite sizes are available in select stores and online. You can find shoes in sizes 6 to 12 in regular and wide widths. Half sizes are available online only.

Cato Fashions offers the same low prices every day of the week, so you don't have to wait for sales or coupons.

Cato stores offer a 30-day layaway plan. Layaway is not available for online purchases.

To guarantee your gifts are also home for the holidays, please place all orders by December 16^th. Please note ship-to-store orders placed after December 16^th will not arrive until after the New Year. For instant gift-ication, find your local store here. (Stores will be open through December 24th).

To better serve you, we are extending our return policy for the holiday season! Purchases made between November 10, 2024 and December 26, 2024 may be returned through January 25, 2025. Returns with a register receipt or e-receipt may receive a refund in the original form of payment. Returns with a gift receipt or without a receipt will receive a gift card. Our normal 30-day return policy will apply to all purchases made beginning December 26, 2024.